How do I increase member retention?
Increasing member retention is crucial for any member-driven organisation. Whether you’re a sports club, a national association or a social group, you will find that retaining your members can be a big challenge.
While some natural turnover due to relocation of housing or to another club just can’t be avoided, there are a range of issues you could address. In the JustGo Community we have regularly seen the following:
In the last 18 months we have seen a vast number of our community increasing their engagement levels with members. There has been a significant increase in online webinars and fitness sessions, for good reason, and we have seen a dramatic increase in general communications.
More than ever before, it is crucial for clubs and membership organisations to know how to keep members safe. We’ve seen a lot of guidance coming through from national associations to help enhance the knowledge and understanding of their members. This type of valuable content will ensure that your members remain engaged.
Learn more from some top membership associations and governing bodies in the JustGo Community through the JustGo Insights series on our blog.
JustGo has a sophisticated event management and ticketing feature that has been utilised really well in recent times by our community members who have been running more webinars and online sessions. Whilst JustGo provides you with a payment platform, it also allows zero value bookings to ensure the event software can also be used as a free booking system and data collection tool (handy for health screenings), which is really helpful for tracking attendance.
The direct email feature, coupled with Email Management mentioned below, provide an opportunity to easily reach one or all members in your community, so there really are no excuses for minimal communication.
Taking payments online is a great way to reduce effort and simplify your member’s experience but the member profile in JustGo also gives your members 24/7 access to their data to buy their memberships. JustGo also offers a variety of payment methods. Setting up a subscription on your membership will allow your members to select automatic renewals so when it’s time to renew, they don’t have to lift a finger, the system will take care of it for them.
JustGo’s Email Management is a fantastic feature for you to setup automated renewal reminders. Better still, you can personalise the content by membership type and you can select how many days before or after you would like the emails to send. Once set up, you can just sit back and let the software do the chasing so you don’t have to.
If you’d like to chat about your membership challenges or know more about JustGo, reach out to our experts at sales@justgo.com. We’d love to hear from you!
Increasing member retention is crucial for any member-driven organisation. Whether you’re a sports club, a national association or a social group, you will find that retaining your members can be a big challenge.
While some natural turnover due to relocation of housing or to another club just can’t be avoided, there are a range of issues you could address. In the JustGo Community we have regularly seen the following:
In the last couple of years (especially through the pandemic) we have seen a vast number of our community increasing their engagement levels with members. There has been a significant increase in online webinars and fitness sessions, for good reason, and we have seen a dramatic increase in general communications.
More than ever before, it is crucial for clubs and membership organisations to know how to keep members safe. We’ve seen a lot of guidance coming through from national associations to help enhance the knowledge and understanding of their members. This type of valuable content will ensure that your members remain engaged.
Learn more from some top membership associations and governing bodies in the JustGo Community through the JustGo Insights series on our blog.
JustGo has a sophisticated event management and ticketing feature that has been utilised really well in recent times by our community members who have been running more webinars and online sessions. Whilst JustGo provides you with a payment platform, it also allows zero value bookings to ensure the event software can also be used as a free booking system and data collection tool (handy for health screenings), which is really helpful for tracking attendance.
The direct email feature, coupled with Email Management mentioned below, provide an opportunity to easily reach one or all members in your community, so there really are no excuses for minimal communication.
Taking payments online is a great way to reduce effort and simplify your member’s experience but the member profile in JustGo also gives your members 24/7 access to their data to buy their memberships. JustGo also offers a variety of payment methods. Setting up a subscription on your membership will allow your members to select automatic renewals so when it’s time to renew, they don’t have to lift a finger, the system will take care of it for them.
JustGo’s Email Management is a fantastic feature for you to setup automated renewal reminders. Better still, you can personalise the content by membership type and you can select how many days before or after you would like the emails to send. Once set up, you can just sit back and let the software do the chasing so you don’t have to.
If you’d like to chat about your membership challenges or know more about JustGo, reach out to our experts at sales@justgo.com. We’d love to hear from you!
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