Overview
JustGo (www.justgo.com) is a fast-growing cloud-based Membership & Event Management software provider, delivering powerful solutions to National Governing Bodies of Sport and other membership-led organizations. With a strong global customer base of leading sports organizations, we’re scaling our platform worldwide, and we’re looking for exceptional talent to join us on the journey.
We’re looking for a Project Consultant who thrives on solving real customer problems and enjoys uncovering deep insights through direct conversations. If you’re passionate about understanding users, improving processes, and playing a key role in product strategy, this could be your next big move.
What you will do:
- Deliver projects with bespoke solutions and customer satisfaction
- Engage with customers to understand their business problems and product use cases
- Revamp outdated product visions and roadmaps based on customer insights
- Ensuring customers are realizing maximum business value across the customer lifecycle that ultimately results in their renewal, upgrades, cross-sell opportunities and customer satisfaction
- Adopt an Agile approach to project management and delivery
What you will be responsible for:
- Build and maintain trusted advisor relationships with both new and existing customers
- Proactively identify and address barriers to successful product adoption by collaborating with customers on improvement plans
- Gather data to establish clear connections between product utilisation, key performance metrics, and customer goals
- Identify and analyse issues or trends that could negatively impact customer success, and work across teams to develop and implement solutions on customers’ behalf
- Act as an escalation point for project and customer issues, coordinating with internal teams to ensure swift resolution
- Maintain proactive and timely communication with customers regarding issue status and resolution
Who you are:
- High fluency in English. Be able to articulate ideas and thoughts to convey them to an international audience, and have excellent written skills
- Experience in Project Management but freshers are also encouraged to apply
- Be able to work a flexible time shift that will cover multiple time zones
- Be proactive and able to work under pressure, independently, for a long time
- Team-oriented and able to work in a multicultural environment
- Great discipline, manners, and work ethic
Benefits to you:
- Salary range 30 – 50k
- 6 months Maternity/1-week Paternity leave with the possibility to extend
- 6-month probation period after joining
- Food allowance
- Yearly leave (25 days Casual and 5 days Sick leave)
- Competitive salary & flexible holiday scheme
- A friendly, fun, and international group of people
- Hybrid working environment (2 days from home, 3 days from office)
- Two weekly holidays, Saturday and Sunday
- Yearly performance/salary review
- All work equipment will be provided
About JustGo
JustGo addresses the needs of Governing Bodies, Sports Clubs, Charities, & Membership Organizations, with an easily managed membership system that provides flexibility across sports membership, events, communications, compliance and more. JustGo has an extensive global reach with customers all over the world, including over 120 Governing Bodies of Sport, over 50,000 affiliated clubs, and over 3.5 million members.
How to Apply
To apply for this position, please complete the short form and upload your CV.