Overview
JustGo (www.justgo.com) is a fast-growing Membership & Event Management cloud-based software provider delivering solutions to National Governing Bodies of Sports and other membership lead organizations. JustGo has built an enviable global customer base of leading sporting organizations and is looking to scale the solution worldwide.
JustGo aims to recruit a Customer Service Executive to join our dynamic team in our Dhaka office. We seek someone with an enthusiastic and competitive drive who is exceptional at finding the right solution to customer support questions or issues and aims to deliver the best solution to the customer clearly and professionally.
Are you willing and able to thrive in a fast-paced organization, acting as an expert on our software, and that can support users of our SaaS solutions by answering customer questions quickly and effectively? Are you a confident, outgoing, team-oriented professional who thrives on challenges and is fun? Do you have exceptional English language and thus be able to communicate effectively with our UK, US, and Australian customers?
JustGo works with organizations across a diverse range of sports that are looking to transform their digital landscape. You will help them overcome challenges and deliver truly leading-edge, flexible, market-leading membership and event management solutions.
What you will do:
- Provide first-class level 1 support to our customers, promptly responding to their enquiries
- Ensure accurate customer advice on the features available and the set-up of our application
- Provide excellent customer service through phone and/or email
- Support the implementation by configuring JustGo
- Work effectively with other team members to get the best outcome for our customers
- Collaborate with different stakeholders including internal departments in various projects to prepare new release of JustGo
Who you are:
- Excellent English is a must! Both spoken and written
- Bachelor’s degree in any discipline (O level, A level background preferred)
- Must have 1-3 years experience with level 1 support
- Good knowledge of MS Office/Google Docs (MS Word, MS Excel, MS PowerPoint, etc)
- Excellent, enthusiastic communication skills, verbal and written
- Be able to work a flexible time shift that will cover multiple time zones and MUST be willing to work the night shift.
- Methodical approach, excellent organisation, and analytical skills
- Be proactive and able to work under pressure, independently for a long time
- Team-oriented, and able to work in a multicultural environment
- Good aptitude for understanding people’s problems
- Great discipline, manners, and work ethics
- Must be able and willing to work from home as we operate a blended office and home working environment
Benefits to you:
- Competitive salary & flexible holiday scheme
- A friendly, fun, and international group of people
- 6 month probation period after joining
- Food allowance
- Yearly leave (25 days Casual and 5 days Sick)
- Hybrid working environment (2 days from home, 3 days from office)
- Two weekly holidays Saturday and Sunday
- Yearly performance/salary review
- All work equipment will be provided
- An unsociable hour (night shift) allowance will be provided if you are doing the night shift.
About JustGo
JustGo provides a complete membership management system and online membership experience for National Governing Bodies and Sports Clubs globally. The platform supports membership, event ticketing, communications, qualification management, reporting, safeguarding, member engagement and lots more. JustGo is trusted by over 100 national sporting bodies worldwide, with customers including British Gymnastics, AusTriathlon, Canadian Kendo Federation, Special Olympics Ireland, Badminton England, Swim Wales and United States Twirling Association.
How to Apply
To apply for this position, please complete the short form and upload your CV.